Emile Rassam


Return Exchange Policy

We hope you will be completely satisfied with your order. If, for some reason, Emile Rassam does not meet your expectations, please have a look at our sales terms & conditions.

Sales, Returns and Exchange Policies

These terms and conditions hereinafter referred to as the "Terms and Conditions", apply to all purchases made by the customer (hereinafter referred to as "you") with Emile Rassam (hereinafter referred to as "ER"or "us" Please read our terms and conditions carefully before placing any order.
By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the "Terms and Conditions" from time to time. If you do not agree to any changes to the "Terms and Conditions then please immediately notify us by writing within 24 hours after being notified of such changes. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

1- Legal representation:

ESN General Trading WLL is the legal, sole representative of Emile Rassam in Kuwait, under representation agreement registered in the Ministry of Economy in Kuwait.

2- Payment

This invoice is considered due as soon as the delivery is completed, unless agreed otherwise in writing with an authorized company signatory.
In case of failure of payment, this invoice is considered as a due promissory note, immediately payable, lawfully required, with interests starting from the due date until the full payment and takes immediate effect without any notice or lawsuit.

3- Delivery

Emile Rassam reserves the right to deliver a client's order in one or several deliveries, until the entire order is completed.
Once delivery is completed, Emile Rassam is no longer responsible for any shortage or missing items if notification is not made in writing to an Emile Rassam representative within seven (7) calendar days from the date of delivery.
Emile Rassam is not responsible for any delivery delays caused by any force majeure, political unrest, strike, labor troubles, riots, wars, earthquakes, floods, fires, storms or other natural disasters. In the case of fabrics being ordered specifically to complete your order, possible delays caused by this will be duly communicated, however, Emile Rassam cannot be held responsible for this.

4- Return Policy

Any order specially produced, personalized or branded in any sort of form, is not subject to any return, unless the product has production defect; this however has to be reported in writing to Emile Rassam within a period of seven (7) working days from date of delivery, under penalty of refusing the returned products.

5- Exchange Policy

Any order specially produced, personalized or branded in any sort of form, is not subject to any exchange, unless agreed otherwise in writing with an authorized company signatory.

6- Sizes and Measurements Policy

Emile Rassam offers to all its clients a onetime measurement taking and alteration session per order; however, delivered goods adhere to the Return and Exchange Policy of Emile Rassam listed here above in articles 4 and 5.
This also means that Emile Rassam is not responsible for any staff changes in the client's organization or sizes / weight variations in the associates.
All sizes must be confirmed together with your order to enable production to be launched, any delay in providing all sizes will impact the final delivery date & will not be the responsibility of Emile Rassam.

7 - Personalization

To avoid delays, any required artwork must be submitted together with your confirmation in .eps or .ai format together with the purchase order.

8 - Product Quality

Emile Rassam is engaged to deliver quality products; however is not responsible for any washing methods, storage, handling or pressing whatsoever.
For this reason, Emile Rassam is available to all its clients for assistance and advice for all the above listed activities.

9 - Design and Copyright

Emile Rassam, remains the sole proprietor of any creative work or design or style involved in the client's order.
For this, Emile Rassam reserves the right to take legal actions towards any copying or reproduction for any design or artwork or product.

10 - Bank Charges

In the case of payment through bank transfers, charges are to be borne by the remitter.

11 - Cancellations

Please note order cancellations will only be accepted prior to production being launched. In the case of cancellations received during any stage of production the full value of the cancelled items will be charged. Deposits will only be refunded if production has not been launched to the value of 80%, the retained 20% will be deductable against any other order & must be utilized within 3 months.

12 - Media

Emile Rassam reserves the right to publish its business association with any client without requesting the consent in advance.

13 - Applicable Law:

These "Terms and Conditions" and all disputes arising in connection with these "Terms and Conditions" shall be governed by the laws of the point of sale.

Emile Rassam