FAQs
Ordering
Do I need an account to place an order?
No, guest checkout is available. However, creating an account allows for easier order tracking and faster future purchases.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number on our website or the courier's website to track your package.
Can I change or cancel items in my order?
You may be able to cancel the order once its status permits. Orders can be cancelled at any time before they are dispatched for delivery. However, please be aware that once an order is placed, modifications to the order are not possible. For further assistance, please contact Customer Service.
Account
How do I reset my password?
Please click the "Forgot Password" link on the login page and follow the instructions.
Exchanges & Returns
What is your exchange/return policy?
Please contact our Customer Support team within 15 days of receiving your order for assistance with exchanges or returns.
Pricing
Do you offer price adjustments on sale items?
No, our sale prices are final and cannot be adjusted.
Why are some items marked as final sale?
Final sale items are non-refundable and non-exchangeable due to clearance or promotional pricing.
Product Issues
What if I receive a faulty item?
Please contact Customer Support with your order details and a description of the issue for prompt assistance.
Packaging & Gift Options
Do you have eco-friendly packaging options?
Yes, we offer eco-friendly packaging upon request. Please contact our Customer Support team for details.
Do you offer gift wrapping?
Unfortunately, not yet! Please contact our customer support team for more information and assistance with gift-wrapping options.
Sustainability
Where can I find information about your sustainability practices?
Visit the Sustainability page on our website.
Care & Repair
Do you have partners for Care and Repair services?
Yes, you can find our Care and Repair partners listed on our website.
Contact
Still have questions? We're happy to help! Please email us at info@emilerassam.com and we will get back to you within 24 hours.